Configure employee training delivery and access
Set up training delivery before assigning questions. This guide is for managers with the relevant employee-training permissions. The workspace must have the Employee module and training access enabled.
Open Employees > Training. Open the actions menu and choose Training Settings.
Review the training mode and delivery options. Frequency applies to Drip Feed mode; a disabled mode should not be used when you expect employees to receive training.
Set the Completion Rule, Display On and Default question timer (seconds). A question’s own timer takes priority when one is set.
Review Employee Question Request and the options to prompt before app use or clock in/out. These control different parts of delivery, so choose them deliberately.
Save the settings, then open Employee Training Access from the actions menu. Check which employees are enabled and any difficulty limits before saving changes.
Review question status and assignment rules. Use Generate Assignments only for the intended audience, reviewing any override options before confirming.
If an employee has no training
Check the mode, the employee’s training access, assignment audience, question availability and permitted delivery device. Prompt settings do not override an employee being disabled for training. Use the training reports to check attempts and outcomes rather than assuming that opening a question means it was completed.