Report an operational issue
Use Operations to record a fault, incident or job with enough information for someone to act on it. Signed-in employees can report issues; viewing or managing other people’s work depends on access and assignment.
Open Operations and choose the add action. Select a One-off log for an individual issue.
In Details, enter a clear title, description, type, category, location and priority using the fields shown. Check Occurred at, which starts with the current time, and add an optional due date if needed.
Continue to Assignment & Access. Use the people options available to your role to identify who should deal with the issue and any completion approval required.
Add useful Photos, avoiding unrelated personal or sensitive information. Use clear images that show the issue.
Check Review and submit. Open the saved log to confirm its status, due date and assigned person.
If you are allowed to manage the job, use its available start, progress or completion action. If a completion needs approval, follow that approval workflow rather than treating submission as final completion.
Mobile access
For non-admin users, the workspace’s mobile-management setting controls whether assigned work can be managed from the phone. When it is off, reporting an issue can still be available, but management actions are restricted. Contact your manager if the job requires action you cannot perform.